Customer Support Agent

Deadline 22 February 2022

We are looking to hire a candidate for the position of customer support agent; the ideal candidate must have at least 2 years of working experience in the role of customer support agent. The agent will directly interact with an Internet Service Provider business’s consumers.

The suitable candidate should have a proven record in providing customer service either through telephone,onlineweb-support,face-to-face or through other methods of communication.
As a bonus, the candidate will also have proven and successful experience working with raw data and information,drawing insights and formulating strategies from the resulting analysis.

Responsibilities for Customer Support Agent

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Skills / Educational Requirements
• Diploma / Degree in Sales And Marketing or any equivalent

Qualification

• Communication Skills
• Mature 23 yrs to 30 yrs of age
• MS Office/Platforms.
• Problem Solving Skills.
• Technological Savvy
• Interpersonal Skills
• People skills

The job requires a proper functioning personal computer as a work tool.

If you believe you have what it take for this role, send through a copy of your CV and personality test result by the 22nd of February 2022


Please supply the summarised details of your personality test below. The needed responses are found in your personality tests results. You can take the test at 16personalities.com


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